Since we are not the payment processors, we cannot provide payment support to you or guarantee payment features. When I told him to relist, he said he wants the money now and wants to refund asap. Cookie Notice and our If things go really wrong, this is the process we will use to litigate the issue instead of going to court. You agree to pay all fees, costs and expenses associated with defending such Claims (including attorneys' fees). Free plan; Connect Domain: $5 a month (not available in the US . When scrolling through pages and pages of product, you're bound to come across some of the most coveted collabs and releases of the last few seasons. Severability of Arbitration Provisions. Buyers are responsible for any shipping costs incurred with respect to their purchased Products. If anything is wrong, please send an email with all the details to. Click the Once you have logged into your Paypal account, you have to go to the " Activity " tab in the navigation bar. You and Grailed agree that the state or federal courts of the State of New York and the U.S. sitting in New York, New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. According to a recent article, Grailed has approximately seven million users and over three million product listings. Please be sure to select a trackable return shipping option that is within $80 or less to ensure you can be reimbursed for the full cost. This is located on the sellers profile page, and it shows you how many transactions the seller has completed and how many of those were positive. All you need to do is input your return address into your address book via the Settings page. If you need any additional help, please reach out to us at [email protected] we'll help make sure that you don't lose out on this sale. If we make any changes to this Section 20 after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceeding against Grailed prior to the date the changes became effective. I GOT SCAMMED ON GRAILED AGAIN! When a Seller accepts an offer for the purchase of a Product, the Buyer is obligated to pay for that Product. If the Product you receive is not as described on the Services, then you may request a return by first contacting the applicable Seller in accordance with their return policy. Although we may choose in our sole discretion to intervene or attempt to resolve a dispute between you and other Grailed users, you agree that we have no obligation to do so and that all transactions are ultimately solely between you and the applicable Grailed users. What should i do? Click the item you want to dispute and click Continue. Reply [deleted] Please note that PayPal's program caps reimbursement at $30 per shipment, and Grailed can only reimburse up to $50 in addition to PayPal. Is he in the right to request a refund here? It comes from the term "grail," which means an article of fashion that is rare and has gone up in monetary value. Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. There are a few reasons why Printify shipping is so expensive. Grailed reserves the right to suspend or terminate your access to the Services for any reason in accordance with these Terms, including in the event of unsafe off-site activity, as determined solely by Grailed. If you dont receive your refund, and youre eligible for a refund under the sellers return policy, you may be able to file a claim. Sales and coupons may not be used for fee avoidance. To request a refund, please contact us at [emailprotected] Please note that we do not accept returns or exchanges on items that have been worn, altered, or damaged. When using the Services, Buyers and Sellers enter into a contract for the sale and purchase of Products directly between themselves, and Grailed is not a party to such sale or purchase. After that, arbitration is a more informal way to resolve our disagreements than a lawsuit in court. Privacy Policy. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual. You will encounter one of the four possible descriptions referring to your refund: Of course, you can always get in touch with PayPals customer service and check with a representative about your moneys whereabouts. If Seller does not ship the Product within the provided timeline, the order will be automatically canceled, and the Buyer refunded. You hereby acknowledge and agree that the total charge for any purchase in the amount of an accepted offer or counteroffer in connection with an applicable Product Listing may include shipping fees and state and local sales tax, the amount of which varies (e.g., due to factors including the type of item purchased and the shipping destination). Technically speaking its Grailed policy that all sales are final, which means this is your policy also. The seller protection program is only applicable to transactions through the Services, through PayPal, or Grailed Payments. Right to Share Other's User Content. Grailed is designed specifically for buying and selling menswear, meaning buyers can find a wider selection of items in this category. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. The company was founded in 2005, and its Why Is Printify Shipping So Expensive When I told him to relist, he said he wants the money now and wants to refund asap. Sellers must pay Grailed a commission on the total transaction amount received by a Seller (including VAT, if any, and shipping costs) in respect of any sale of a Product through the Services. Once you confirm, the offer will be canceled and the listing will be removed from your account. All transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection. Modifications; Holds; and Maintenance. On occasion, Grailed may (in its sole discretion) aggregate Seller discounts and promote them through our websites, apps, and emails. Am i obligated to refund them if they request a refund? If you choose to engage in off-site activities, Grailed makes no representations or warranties of any kind, express or implied, about the reliability, accuracy, suitability, safety, or authenticity of communications or transactions performed off-site or the individuals involved in such transactions. if youre dissatisfied with your purchase or if you didnt receive the item at all. Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. Prior to purchasing products from a Seller, you are advised to independently verify the applicable information and read any applicable Seller's sales, legal and privacy policies. Sellers and Buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of Products. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. Please note that Grailed does not issue refunds for items that have been shipped. Use of the word "including" will be interpreted to mean "including without limitation." Commission rates are subject to change at our sole discretion, upon notice to you. Press J to jump to the feed. Sellers may choose to reimburse or refund a Buyer. What if the return policy is expensive or just a hassle? Grailed is one of the largest online marketplaces for brand new and used clothing pieces that are curated to tailor men's styles and preferences. Yes, you can cancel a Grailed offer. Counterfeiters will often create fake versions of popular items and try to sell them for a lower price. Access DoNotPay from your web browser and let us help you save your precious time, money, and effort. All Sellers must ship Products within seven (7) calendar days after a binding offer for a Product is accepted or after fund transfer is initiated by the Buyer for non-binding offers. Notwithstanding, in the event Grailed determines that a shipment was not fulfilled (including if the tracking information provided appears to have been fraudulent), Seller is required to refund the applicable Buyer, regardless of Seller return policies. When a Seller runs a promotion or discount, Seller is obliged to follow all laws (including consumer protection rules) that apply. The more documentation you have, the better your chances of winning your PayPal claim. Main Menu He claimed he didn't realize it was cropped and wants a refund. Process. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. You agree to first contact us and try to resolve the dispute with us informally. Grailed reserves the right to discontinue providing Grailed Labels to any or all users at any time and for any reason. The only exception is when both the buyer and seller are located in the EU or another jurisdiction that does not allow automatically binding transactions. As a Seller you are responsible and agree to collect, pay, report, and remit any and all local, state, provincial, federal, or international taxes (including VAT and sales tax) that may be due by you, and as a Buyer you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due by you. Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. Sometimes sellers will be given the ability to offer discounts and promotions in their shops. If we are unable to resolve the issue, we will refund your purchase. Grailed offers a money-back guarantee for all items that are not as described in the listing. Arbitration proceedings will be held in New York, New York unless you are a consumer, in which case you may elect to hold the arbitration in your county of residence. Select the payment you want to refund and click Issue a refund. You also agree that the Grailed Parties will have control of the defense or settlement, at Grailed's sole option, of any Claims. Find the sale in your recent activity and click on the 'Payment from' transaction. We offer Purchase Protection for buyers and sellers The Grailed marketplace is safe thanks to our team of world-class curators and community self-policing. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so its supposed to run small), and he wants a refund and wants to ship the hoodie back to me. link to Why Is Printify Shipping So Expensive? How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? (the "FAA"), to the maximum extent permitted by applicable law. We ask that you read these sections especially carefully to understand what rights you are giving up and what to do if this does not apply to you (hi E.U. Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. If you are unsure about an item, you can always message the seller and ask for more photos or information. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Time Limit on Dispute Filing. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. The only two ways to get your Grailed refund is through DoNotPay or PayPal. Offers through Grailed Payments work differently than PayPal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buyer wants a refund? Information identifying current providers of such protections should be available here (last checked on August 16, 2022). For more information, please see our Except for small claims disputes in which you or Grailed seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Grailed seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, YOU AND GRAILED WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO HAVE ANY OTHER DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, INCLUDING CLAIMS RELATED TO PRIVACY AND DATA SECURITY, (COLLECTIVELY, "DISPUTES") RESOLVED IN COURT. Seller hereby agrees to such automatic debiting. Bear in mind that if you use PayPal's guest checkout or pay with your credit or debit card, you will not be eligible for the purchase protection. Luckily, DoNotPay can assist you with filing a claim and demanding your money back. Press J to jump to the feed. and our Log in to your PayPal account to check the status of your refund request. Enter the amount you want to refund. You assume certain risks in using a marketplace service such as Grailed. Yes, you can request a refund on Grailed. You and Grailed agree that for any arbitration you initiate, you will pay the filing fee (up to a maximum of $250 if you are a consumer), and Grailed will pay the remaining JAMS fees and costs. ANY DISPUTE MUST BE FILED WITHIN ONE YEAR AFTER THE RELEVANT CLAIM AROSE; OTHERWISE, THE DISPUTE IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND GRAILED WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM. Our app will gather all the relevant data for you and then: Much more straightforward than doing everything on your own, isnt it? If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. Unfortunately, issues with listings come up, so we need to be able to remove problematic listings. grailed buyer wants refund. Whether or not it is a scam, I am afraid of PayPal refunding him and then not getting my product back. YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST ACCEPTED THE TERMS OF THIS SECTION 20 BY EMAILING [email protected]. grailed buyer wants refund. Inherent Risk. When User Content is authorized for sharing, we will clearly identify the User Content that you are authorized to share and the ways you may do so, usually by providing a "share" button. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and check with a representative about your moneys whereabouts. If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. Log into your Grailed account and locate the sale in your Message Inbox. You cannot accept further offers on Products sold through the "Purchase" option. With so many online and in-person resale marketplaces to choose from, it can be overwhelming to and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. The remitted amount may be redeemed by Seller through Grailed's permitted third party Payment Processor. For any arbitration initiated by Grailed, Grailed will pay all JAMS fees and costs. What follows are some ground rules all Grailed users must agree to: If you have any questions about or suggestions to these Terms, please contact us at [email protected]. We do our best to encourage sellers to follow our listing guidelines, but not everyone follows them. By going through your PayPal account, you will potentially save yourself a decent amount of cash. Why Is Razer Stock So Cheap? Shouldnt need anymore info than that. Log in to your PayPal account to check the status of your refund request. Seller is responsible for the contents of their parcels and must comply with all terms and conditions of the shipping carrier. The section titles in these Terms are for convenience only and have no legal or contractual effect. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . We ask sellers to be responsible for their items, follow the law, and not mislead buyers. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. We will notify you if a potential Buyer makes an offer on your Product Listings. The app focuses primarily on trendy clothing and luxury items, so prices are generally higher than some of the other more general secondhand apps. Use on Behalf of Another. No Representative Actions. If you live in California or countries outside of the U.S., different terms may apply to you. Misc. To list a Product for sale on Grailed, Sellers must first connect a verified PayPal account to their Grailed account, unless otherwise permitted by Grailed. Found the internet! Costs of Arbitration. Returns 19. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. Click Continue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information, please see our As a Seller, you agree that: (a) you are solely responsible for the accuracy and content of any Product Listing, including its lawfulness; (b) you agree that you have all rights necessary to sell your Products; (c) you will not list or sell any counterfeit Products; (d) we cannot guarantee exact Product Listing durations; (e) we may modify Product Listings at our sole discretion; (f) we reserve the right to delete any Product Listings for any reason upon notice to you; and (g) a Product Listing is not guaranteed to appear or not appear in any particular search and browse results. If you accept a binding offer, you enter into a legally binding contract with the applicable Buyer, pursuant to which the Buyer has to initiate funds transmission and you agree to ship the applicable Product (as it is described in the Product Listing) to such Buyer for the price that you accepted. The Purchase Protection is only applicable to Buyer transactions through the Services, through a Buyer PayPal account (PayPal guest checkout is not eligible for the Purchase Protection), or Grailed Payments. Thereafter, Grailed may offer Sellers the option to choose which third party payment processor (a "Payment Processor") to accept payments through. Grailed will determine in its sole discretion whether to issue Seller a credit after an investigation. You agree that Grailed is not responsible for reporting, collection, or payment of any taxes on your behalf except for jurisdictions where Grailed is required to as a marketplace facilitator. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 20. Keep on reading to find out which method suits you better. Privacy Policy. I might also add that when he purchased my product, he gave me the incorrect address so this guy has been a hassle from the very start. Issue the refund. If an item is not shipped within 7 days, the sale may be canceled and the buyer will be refunded. There is no one-size-fits-all answer to this question, as everyones level of trust may vary. You have to sue us in NYC. Returns may only be eligible if the seller's description inaccurately described the item in terms of authenticity, color, condition, fabric, and measurement. For a summary of the offer and purchase process, including details about what makes offers binding please visit the, Details about when a buyer is obligated to transfer funds can be found in the, More info on shipping timelines can be found. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Grailed for certain costs and damages. :/, Does the buyer have any grounds to request a refund solely because they do not want the item? Ill be returning the item go ahead but you wont get a refund lmao. We have helped over 300,000 people with their problems. This includes your right to obtain refunds where appropriate. Include your order number and the reason for your request. Click Continue. Do not stop. Grailed will notify you of substantive changes to Section 20 at least thirty (30) days prior to the date the change will become effective. The first is to check the sellers feedback score. You agree to provide Grailed with all relevant tax information which Grailed may provide to any tax authority in connection with Grailed's tax liability and where applicable further authorize Grailed to release that information to such tax authority or other competent governmental body. Buyer Data. Please reach out to the applicable payment processor with questions, concerns, or support issues. Grailed will use reasonable commercial efforts to ensure that the payment features are available and functional. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Go to Activity. An example of data being processed may be a unique identifier stored in a cookie. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". users). If you are in any country other than the U.S., this applies if you are a business. All sales on Grailed are final. Once Seller ships and attaches applicable tracking information to the Product Listing or when the Product is delivered (in Grailed's sole discretion), Seller's account will be credited with the amount equal to the purchase price, minus taxes, Grailed's commission, Grailed Labels costs, and any applicable fees. Buyer Responsibilities. Grailed may (but is not obligated to) provide access to certain features and tools to international Sellers and Buyers, such as estimated local currency conversion and integrated international shipping, customs, and tax tools. For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy. In addition, Grailed takes measures to protect its users, such as verifying the authenticity of all items listed for sale and offering buyer protection. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( [email protected]) and we will make sure both you are protected and this user is spoken to and dealt with. Next, you will see all of your recent transactions. Listing was authenticated by grailed. With over 500,000 members worldwide, Grailed has built a strong community of fashion enthusiasts who are passionate about quality clothing. Don't post porn, spam, offensive stuff, or unlawful stuff. buyer wants refund So earlier today i sold some kappa track pants. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so it's supposed to run small), and he wants a refund and wants to ship the hoodie back to me. That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.) I won't receive any Seller Initiated Refunds. If you counter or decline an offer, we will notify the Buyer. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. The consent submitted will only be used for data processing originating from this website. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. User Content Prohibitions. We want our sellers to build their own customer service experience, so we let you be the first point of contact with dissatisfied buyers and choose to issue refunds. YOU AND GRAILED AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES IS PERSONAL TO YOU AND GRAILED AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION, AND WILL NOT BE BROUGHT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. I don't wanna be an asshole, but it was a binding offer so he was aware of buying it and now he is asking me for a refund, i would ship it anyway but im affraid of his negative feedback. Click Resolve a problem in our Resolution Center at the bottom of the page. Scroll down on the transaction details page to view the following: 4. Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. Are you looking to sell your designer shoes, but not sure where to start? Grailed is not involved with, nor provides a warranty for, any transaction between Buyer and Seller, nor has title to any Products. You grant Grailed a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and display your User Content and any name, username or likeness provided with your User Content in all media formats and channels without compensation to you and to perform automated scanning of the User Content to improve targeted searching and advertising. You may submit an offer to buy Products included in a Product Listing through the Services. Sellers may be able to discount a single Product Listing or multiple Product Listings at once. state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Follow the instructions on the page. Please see 17 U.S.C. In the event you are accessing the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store (in either case, an "Application"), the following shall apply: (a) you acknowledge that these Terms are between you and Grailed only, and not with Apple, and that Apple is not responsible for the Application or its content; (b) you will only use the Application in connection with an Apple device that you own or control; (c) you acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application; (d) in the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; (e) upon notification, Apple's sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application; and (f) you agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these terms, Apple will have the right to enforce these Terms against you as the third party beneficiary hereof.
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