At Apple, the learning never ends, and team members continually support each other. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. iOS 17 Wishlist What Do We Want to See? You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Copyright 2023 Apple Inc. All rights reserved. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. That's according to suppliers involved in Apple's iPhone supply chain. 2023 You maintain composure and customer focus while troubleshooting and solving issues. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. United States Department of Labor. When youre authorized or certified in your area of business or expertise, you also represent Apple. They can also help businesses to develop and implement best practices for protecting their data. The best part of working for Apple: It had to be launch days! Records the default button state of the corresponding category & the status of CCPA. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. You maintain composure and customer focus while troubleshooting and solving issues. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Under a partnered program of KellyConnect for Apple. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Here's what we know so far. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Assess employee needs and develop tech training related courses and/or programs. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Apple Inc. All rights reserved. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. At first I didn't understand why she was so upset about an easily replaceable phone. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. See which role best matches your experience. You have excellent time management skills and can make decisions quickly. All our courses are practical, hands-on, and led by trusted Apple experts. Sign up for notifications from Insider! By helping Apple maintain strong relationships with customers, you are instrumental to our success. Learn more about your EEO rights as an applicant (Opens in a new window) . We also provide our own trainer-developed courses and bespoke courses to meet any requirement. We're committed to being your source for expert career guidance. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. This includes knowing how to use the tools and equipment they need to complete their work. Take proctored certification exams from your home or office. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Get weekly top MacRumors stories in your inbox. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. The cookie is used to store the user consent for the cookies in the category "Other. These cookies will be stored in your browser only with your consent. And after you've passed an exam, display your verified digital badge on any professional networking site. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Apple is a drug-free workplace. We also use third-party cookies that help us analyze and understand how you use this website. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Here are three trends influencing how Apple Technical Specialists work. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. They will also learn about the software and hardware they will use on a daily basis. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. And thats our greatest strength. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. I guess the one part of the job I didn't look forward to was closing the store at night. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. However, you may visit "Cookie Settings" to provide a controlled consent. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. You will be working with customers one-on-one to help them with their Apple products. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Communication skills: Communication skills are essential in any technical role. NOW WATCH: The 6 best new features coming to Apple computers. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. You may be communicating with customers over the phone, in person or through email. The latest news and updates, direct from Apple. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. This cookie is used for advertising, site analytics, and other operations. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Learn more (Opens in a new window) . Apple is a drug-free workplace. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Technical Specialists may be required to travel to customer sites. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. The exam costs aren't as crazy as CompTIA. When a customer needs assistance, you quickly assess their situation. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Both full-time and part-time jobs are available. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." A career as an Apple Technical Specialist can be both rewarding and challenging. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Save someone's day. This interview would be the first of six. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Get discovered. But opting out of some of these cookies may affect your browsing experience. When a customer needs assistance, you quickly assess their situation. It does not store any personal data. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. They must also have excellent customer service skills. Review information and details about the policies, terms, and conditions for Apple training programs. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. The next 10 days were essentially "Apple boot camp." Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara.
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