The chargeback department advised of accepting it in lieu of refund on 12/28/22. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! Within 30 minutes of their arrival, my tub was set up and they were gone. EVERYONE I have dealt with in this company has lied to me. When I contacted the dealer I was referred to lpi directly. I told the guy it is hands down the worst buying experience Ive ever had online in my life. I have already been in my hot tub twice and I received it two days ago. Unlike others, my experience has been excellent. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. **** still has not shipped this panel. So to contact the manufacturer just call that guy back. . We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. 151 customer reviews of Aqua Living Factory Outlets. We accept payment through Paypal ONLY, the fastest and safest way. I have had nothing but problems with this tub since then. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. . Because they are built cheap. Oct 30, 2018. Make sure to buy from a company that has in-house service or local service that you can verify. If you want a professional to help you every step of the way ask for Danielle. LPI is also moving away from dealer-based sales and going customer-direct. After months of waiting, yes months we finally got it delivered. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. Did you return your unit? They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. ***** and **** Everytime the breaker is turned on the tub immediately trips it again. They ended up canceling my order after i made 3 payments. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. It appears that access is not available on two sides of the spa. Beware. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. The cover was so misaligned that i can see through the center into the tub. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. It took 8 months to get the extra filters that I purchased at original purchase date. Find manufacturers and suppliers in the most extensive searchable database in the industry. Take a virtual tour of one of our showrooms. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: They continue to change the dates, since may . Thank you for your picture submission. Its a good question! The headrests were missing the magnets that attach them to the tub. So it's mickey moused back together. LPI said to discard the incorrect panel and they'd correct this error. "We are thrilled to become part of the LPI family. Grow your business. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Dig through our best stories from the magazine, all sorted by category for easy surfing. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. I have a Huion H610 Pro V2. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. It came in December of 2021. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? Get more reviews from your customers with Birdeye. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp (The consumer indicated he/she DID NOT accept the response from the business.). The right tub can make all the difference to your mental and physical health. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. I had very similar situation. I loved the G2 model hot tub I bought from them for about one year. Weve helped 100s of people find relief from their everyday pains with our spas! I purchased a tanning bed in 2017 for 2300.00. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. Im feeling scammed as I paid for mine already, too! We have to have the tub filled by a pool company as we are on a well and can not do it from our well. RUN FROM LPI INC!!! We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! This profile is powered by Birdeye. We look to resolve this as quickly as possible. white red blue wire black frog species; favor the bold memory alpha. We apologize for the frustration you have experienced. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. There are probably 50 brands better. If youre someone who demands the best of everything, premium features like those are a need, not a want. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. lpi aqua living. Shoulder & Calf Jets. Jets are one of the best parts of the hot tub. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). SOLD DEC 9, 2021. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . The reason for the change remains uncertain, however, the brands they market have remained the same. He then sent me a message saying hes canceling the order. I was told last year by a supervisor that the tub is my issue not theirs. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! I just want my money back. Aqua has 1 job listed on their profile. Comparisons of the different types of materials that hot tub shells are made from. Your partner in design. They only care of you pay and once that happens they can stall you for years and never give you anything. International Association of Better Business Bureaus. Take a virtual tour of one of our showrooms. switzerland vs norway which is more beautiful, the triangle midsegment theorem delta math answers, cavalier king charles spaniel rescue michigan, what percentage of the uk population is bame, canadian battery recycling companies stock, examples of independent and dependent variables in healthcare, are peter bergman and tracey bergman related in real life, Citrus County Housing Authority Phone Number, virgin atlantic cabin crew salary per month, houses for rent by owner blount county, tn, how to raise handlebars on carrera subway, average high school football player squat. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. But beyond the pleasure of soaking, these spas offer real health benefits. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. My experience with this company could fill a book. Aqua Living Factory Direct is . Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. They are a subsidiary of the larger LPI International, which comes out of Tennessee. LPI has so far sent me a subwoofer and a main diverter valve (not needed). I come to find out this control panel is a known defective component but they continue to ship out the same control panel. This is required per the written warranty section in your manual. Read about common issues that spa & hot tub owners run into and how to fix them. Theme by Out the Box. Average of 54 Customer Reviews. A hot tub that doesnt heat properly is understandably frustrating. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. I have never been lied to so often by so many people in my life. I'm not sure who has the better job at LPI, their CEO or **** in shipping. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. He found a wire was not connected at the factory. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This was built, shipped to the store and then delivered to my house on 10/30/22. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. As a matter of policy, BBB does not endorse any product, service or business. We are currently waiting on quotes from technicians in your area. We are currently experiencing this with finding appliances for the new home that were building. Click on an image below to learn more about the product. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. Ready to upgrade your hot tub experience with a hot tub pergola? I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. They dont stand behind their warranties. Response. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. $350,000 Last Sold Price. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. Just wondering cause I just ordered one. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. Read about the different types of hot tub insulation and the pros & cons of each. Some kind words from our happy hot tub owners! The credit card acknowledged that you would retain the credit on 12/30/22. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. The account has continued to accrue fees and interest. We have found information that says there is cooling off period and think this would apply. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. They agreed to send me a list of technicians in tennessee that might come look at it. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! Im yet to get a check for what Ive paid or the financing off my credit report. I never asked to cancel the order only to get my tub. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. They are all under 5k. Caldera is not part of LPI at all. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. Your cancellation was approved. A corner hot tub might be just what youre looking for. If you have back pain, especially lower back pain. The service tech said this tub appears to be mishandled during shipping and was really banged around. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. Spa Pillows are one of the simplest parts of the system to maintain. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. If company vaccination rates. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. Learn how to properly clean & maintain the longevity of your spa cover. By focusing on the motions and movements of the program . Payment 324861127699. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. Please contact ***** at 423-349-2969 to discuss possible solutions. 04/22/2022. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. Do yourself a favor and buy a Jacuzzi brand. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Shop our best selection of furniture to reflect your style and inspire your home. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) I have now stepped up the phone calls to every other day in the hopes of making progress. I received the cover in early December and there were NO metal strips built in. I called the company 12 times to have this resolved. Wonder what the long-term implications on quality, service/warranty is. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. Now they said in August. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. There's no way I should owe that much. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. 78 were here. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. Purchasing a spa from this company is the single worst house-related decision I have ever made. Then I was told in early December that it was going into production the next week. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. Needless to say I never heard from her again. The panels are on back order and when the materials are received, these will be made and shipped for installation. . This field is for validation purposes and should be left unchanged. Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. What about my warranty and my growing costs? We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. View Aqua Living's profile on LinkedIn, the world's largest professional community. lpi aqua living. See our Beginners Guide to Buying a Hot Tub. This business is deceitful and your warranty is pretty useless if they dont respond. AWFUL. 2,550 Sq. If I would have read these BBB complaints I would have never bought from yall. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. Youre someone who loves to pamper yourself with manicures. We currently have been carrying out bucks to fill the tub. A gentleman did finally walk me through a possible fix. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. User Friendly System Controls Topside. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. Please let us know if it does not meet your needs. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. Seating: 3 Gallons: 350 Weight: 945 lbs. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. The decision to end our domestic dealer programs was an extremely tough one. View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Now they won't return my calls or emails. LPI, Inc. Johnson City, TN1 month agoBe among the first 25 applicantsSee who LPI, Inc. has hired for this roleNo longer accepting applications. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. 520B E Hebron St. Charlotte, NC 28273-5989. MSRP - $8199. 4.71 out of 5. No I sent a email and they said they would try to start building it at the end of October. I don't think Dr Wellness has a tub anywhere near 20k. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. They have been absolutely amazing from start to finish of my hot tub purchase and set up. Find a location that works best for you. 347 total complaints in the last 3 years. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. With detailed information on each of the hot tubs, you will discover new features and what to look. I have been making payments. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. The customer and salesperson have since been in communication following the holiday season and vacation. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. Fill out the form to download your instant rebate and FREE buyers guide! We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI).
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