Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. Coffee table arrived after extended wait with large black streaks all over it. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Should you notice an inconsistency, please contact Arhaus. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! Usually almost impossible to find a sales person. Not my favorite to say the least. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Please see our Measuring for Furniture Delivery guidelines. I ordered lamps and bedding. I went to Arhaus looking at specific dining chairs I was interested in. I bought chairs over 9 months ago. It was incredibly reasonable! Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. The invoice is very misleading. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. I chose new ones. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. We respect and appreciate that not all guests may want to share information with other select companies. The furniture itself has held up well with 5 kiddos, however the cushions have not. When I came home from work that evening the entire place was put together. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Find out how we combat fake reviews. Arhaus has beautiful and unique things. Thank you for your exceptional service and quick turnaround time! Depending on your pick up location, the processing of this refund can take up to 30 days. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. I ordered Thanksgiving dishes first week in September. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! All pieces look sturdy and well constructed. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. I will never do business with them again. Can I request delivery on a Saturday or Sunday? Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! I have been going back and forth with them for months and they dodge fixing the issue each and every time. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. For this reason, we will be purchasing the Tahoe & we will continue to work with David. How can I ensure the furniture I am ordering fits in my home? Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. It's for sure my favorite furniture store in San Diego! Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. I'd give this place zero stars if I could. We got the warranty and it still takes months to get our new furniture repaired. If I could give less than 1 star, I would. Within a couple of months the item began peeling. The arm of one custom chair, the wood is split. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Ugh. Much better service from both. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Zero customer service. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user He has been to our home and helped picked out pieces for the space we have. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. She is smart quick efficient and has a good eye! I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. I recently purchased a dining room set from this store location. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. They said no and didnt seem to care that I was going to write reviews. They are liars, don't live up to their commitments, and are rude. Purchased a console for my living room! Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. They have probably the most interesting and diverse high end furniture range in San Diego. We'll be returning here for many years to come. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. The delivery men were gracious and the communications were thorough. Merchandise in our warehouse cannot be held more than 90 days. My experience here was terrible. The cons: Some shoppers mentioned issues with shipping. We also purchased 6 leather:tacked dining chairs recently. Better yet, these already-marked-down slipcovers were an additional 50% off. Luckily for us, Alyssa, the store manager, took over our account. Highly suggest you check it out and give your home that fresh touch Arhaus provides. So it was that time of life again, furniture shopping time. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. I love my new couch and the great customer service that accompanied it. 74. So here I am still not being refunded by a company that has received the returned items. Made to your specifications and submitted for production at the time of your order. Even worse than this, I cannot get straight answer from the salesperson. Half showed up within a week. 2023 ForLocations.com All rights reserved. We have enjoyed a wonderful experience working with the team at Arhaus. My favorite furniture store! If you are not completely satisfied with your purchase, please contact us at 866.427.4287. It's simply frustrating dealing with people that work at arhaus. that's how i felt and I never recommend to buy furniture from them. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. We had one rip in a couch and placed our request for repair in January. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. We find forgotten antiques and give them new life. We discovered the Tahoe, which is even better. Save money, frustration, and blatant disrespect. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Im gonna file a complaint with the attorney generals office. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Its total bs. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. When this store opened we would frequent from time to time. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. I, too, have shopped there and was completely ignored by their staff. Will my merchandise be assembled at the time of delivery? If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. I have spoken to numerous managers, concierge managers and etc and so far nothing. I was hesitant since it was a floor sample. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Our experience at Arhaus was nothing short of excellent from start to finish. I love the products in this store. I ordered several dining chairs that kept coming in damaged. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. What if I have an issue during or after my delivery? And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. I want to escalate past the store manager, but they will not provide a contact. For the privilege of receiving the inflation device so we can properly use the sleeper. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. I have been an Arhaus customer for twenty+ years. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. We will definitely be repeat customers. Many of our pieces are as unique as the artisan that made them. re: order number 225510 Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Start with a fabric or finish swatch to ensure the perfect choice. Here I am 3 months later and issue still not resolved. Overall I am I giving this a 4 star because of Tricia. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store.
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