This is because all messages that you send and receive in the Patient Portal are part of your medical record. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. You may request a Patient Portal account for yourself. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. We are required by law to maintain the privacy and security of your protected health information. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. You may request a Patient Portal account for yourself. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Your use of the Portal after we make changes is deemed to be acceptance of those changes. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. How do I schedule an appointment through athenaPatient? Only test results which are considered appropriate for release will be accessible through the Patient Portal. You are using an outdated browser that is not supported on the Patient Portal. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. We will say "yes" unless a law requires us to share that information. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Select the patient statement you would like to view. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. These messages may contain information important to your health and medical care. Ask us how to do this. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. It is at your practice's discretion to allow online appointment scheduling. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. . You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. trouble logging in, password assistance, access to family members information etc.) Why can't I delete my sent and archived messages? What do I do? A convenient and secure way to deliver virtual care to your patients. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. The Portal does not respond to web browsers' Do Not Track signals. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. For your safety and security, your session is about to be logged off due to inactivity. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. for more information about an FDA recall. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. Select the message type from the dropdown options based on the topic of your question. Select your provider and office location. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Where did they go? Make a quick and easy payment online using the QuickPay Portal. We may contact you for fundraising efforts, but you can tell us not to contact you again. Maximize your revenue by collecting more of what youre owed, faster. You will be notified if your Patient Portal service is discontinued. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Can I access my Patient Portal from the athenaPatient app? This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are Select the payment you would like to view. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. It is your responsibility to monitor these messages. Start by clicking the button below, and logging in with the email and password you already use. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. It is your responsibility to login to your Patient Portal account and read the messages promptly. Please do not expect a response on weekends or holidays. Select the payment you would like to view. For technical issues with this website during normal business hours, please contact our office. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. We are not required to agree to your request, and we may say "no" if it would affect your care. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. usually in ways that contribute to the public good, such as public health and research. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. From here, you can set up access via preferences for those you are a guardian or caregiver. To do so: Adobe Acrobat is required to view and print forms on the portal. Why doesn't anything happen when I click on a medical form? Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. We are required by law to maintain the privacy and security of your protected health information. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. Get support that reworks claim denials and recovers payments for you. You understand that Patient Portal provides you with online access to some clinical information about you. How do I edit how my contact preferences for different types of notifications? We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Collect more of what youre owed faster with services that support billing efficiency. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. This website and Patient Portal contain links to websites operated by other parties. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We will not retaliate against you for filing a complaint. You will see a toggle switch under Security titled Face or Fingerprint. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. How soon can I expect a response from my provider? You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). powered by. Where can I fill out medical forms before my appointment? If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). The industrys most adaptable, network-enabled suite of healthcare solutions. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Drive better RCM outcomes by gamifying your revenue cycle processes. We must follow the duties and privacy practices described in this notice and give you a copy of it. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. These messages may contain information important to your health and medical care. We secure your personal information from unauthorized access, use or disclosure. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. If you selected a security question when you set up your security option, the following page will appear: 1. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. The Patient Portal is an online service that provides patients secure access to their health information. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. You agree not to use Patient Portal to post or send or post any illicit or offensive material. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. This is to ensure that its providing the best quality experience possible before distributing it more widely. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Your provider's office will make every effort to respond to your messages within a timely manner. We may say "no" to your request, but we'll tell you why in writing within 60 days. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. After confirming this, try again after waiting for a few minutes. Note: This page should only be . Registered Patients; Doctors etc. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. To view the details of any test result, press the card of the result you want to view. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. What if I'm unable to access the Patient Portal? athenahealth reserves the right to make periodic updates and revisions to this Policy. You can access it 24 hours a day, and it will help you with your needs. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. If you need to speak with the office sooner, please call the office directly. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. The Patient Portal does not support your current browser and will prevent you from using the full site. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Please notify us immediately if you believe the security of your Portal account may have been compromised. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Find contact information and answers to frequently asked questions here. In the meantime, you can always log into your Patient Portal using a web browser to check this information. . Deliver quality care more easily with support that lets you focus on your patients. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. Thank you for downloading athenaPatient! Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. Relieve your team of administrative work and let us complete it more quickly and accurately. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Accomplish meaningful clinical work on the go from your mobile device. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We typically use or share your health information in the following ways. What if I dont remember my Patient Portal email? After you verify your identity, the Patient Portal home will open. We will provide a copy or a summary of your health information, usually within 30 days of your request. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). What do I need to access the Patient Portal? You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. athenahealth is your provider's trusted billing partner for secure online payment. Follow these instructions to reset your password. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. You can complain if you feel we have violated your rights by contacting us using the information on page 1. The Patient Portal is an online service that provides patients secure access to their health information. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself.
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