I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Who knows? Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Go hands-free with voice My xbox and cabke box are connected but when i turn it on i get the weak no signal message. When lots of users have various problems, they dont know how to solve even if they do the various test. Copyright 2000-2023 M2N Limited E. & O.E. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? There are two of the biggest problems for it. 9. I'm on the fence about the Sync Box and am looking to be convinced by some owners. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . 5. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. The lights will only work when the content is 4k HD or HDR. Your email address will not be published. (6 Safety Tips). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Sometimes goes off unexpectedly then has to be synced again. The consent submitted will only be used for data processing originating from this website. I am using a DisplayPort to HDMI cable. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Many technology companies like Philips often release new updates for their hardware or software. The cable box should run thru the receiver. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn I will list some issues to see if you have had them. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). This website uses the TMDb API but is not endorsed or certified by TMDb. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. We and our partners use cookies to Store and/or access information on a device. The No. They release a new version constantly, you can see. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. What is different about the Apple product that it doesnt work? Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Refunds. , you may have some common issues with it. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Scroll down and tap on "HomeKit". For some problems, it is difficult for you to find solutions online. How does this all work? Apple may provide or recommend responses as a possible solution based on the information UU. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. 2018-2023 Signify Holding. Press the button on the Hue Bridge. You can use them together or separately. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. This method has helped many people solve connection issues. Luckily, there's an easy way to fix this. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. Read More. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. This wont harm your app or connected devices. If you are unsure about installation, refer to the manual that came with your Hue sync box. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Yes, *Image on the television? In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Create an account to follow your favorite communities and start taking part in conversations. Similar to the previous one, this one is also easy to solve. Lots of users have reported that they have various issues with the Hue Sync Box. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. You can try these methods to see if they work. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Your Hue lights can now sync to those while the signal is passed through to your TV. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Smart Home Point 2019-2023. any proposed solutions on the community forums. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Learn more about brightness. Would anything change if you used an Ethernet cable between your router and the Hue bridge? Of course, many people still like it very much. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Looks like no ones replied in a while. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. When the connection is confirmed, tap Search. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Now you can try to downgrade back to the previous version. On your PC, search for %appdata% in the taskbar. Navigate to the HueSync folder (Roaming or Local). The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. It can be for all of your Hue devices. The Sync Box supports HDMI. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Here are a few of the most common issues with the Hue Sync app. Seems like after the last box update nothing is working it's been a while now. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. You also can seek help from theirTwitter. This app allows you to do a lot of fun things, it is for both Mac and PC users. So have you ever felt like you want to step into the world of your favorite video game? If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Turn off Dolby vision when using sync box works. For that reason, you should always make sure that the WiFi signal reaching the system is strong. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. I turned off the HDMI inactive for 20 min setting and this stopped it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. It may be that the users are not familiar with how to use it, or some hardware and software problems. New technology and new devices will always have some problems for many users. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Users are divided on this particular feature. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Additionally, software problems are typically more common and may require several steps to fix. Lets hop in! Simply delete this folder and the app should repair itself. I cant think of any big issues. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. ask a new question. So, it would seem I'm the only one having this issue. It should display a wide range of software and apps installed on your device. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Hello, I am James Beetie and I am a bit of a self-confessed nerd! I was pretty disappointed with the play bars but now I've got the gradient strip I love it . I have the same problem if I use apple TV straight to the TV. For the connection issues, there will be many solutions, one method works for you but may not work for others. Please ensure that the Hue Sync Box directly connects to your monitor or TV. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. All rights reserved. I am loving mine with the gradient strip as well. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Aug 21, 2020 5:09 PM in response to i_rina. Both of these issues can be fixed with these quick tips and tricks. With each update, new release notes are published so that you can keep track. To solve the problem, consider removing and reinstalling the same version again. Your comment will be manually reviewed and approved by Tristan in less than a week. UPDATE: I was able to fix this issue thanks to @tweethue! This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). The Hue Sync Box appears to have a trickier set of problems. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. You also need to install the new Sync app on your PC or Mac. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? No, * Image on the television? *Dolby Vision Enhanced Compability turned on (Hue Box)? My Nvidia shield pro works brilliantly . I have no problems with any other device . You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Apple disclaims any and all liability for the acts, Going to this page you will see the Hue Sync boxes that are available. All this fix does is force the Philips Hue app to repopulate its own data files. Open the Hue Sync mobile app. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Why cant we view Dolby Vision content when using the Denon receiver? You must want to solve this problem to enjoy it. Philips Hue brings smart lighting to everyday homes. Even video games they feel like theyd be too distracting. Got it as a gift in December, and have been using it ever since. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Press and hold the power button on the Hue sync box. provided; every potential issue may involve several factors not detailed in the conversations Yes I've tried everything you mentioned on your comment. They both sample video and audio output to your monitor and have your Hue lights react accordingly. This will show you a folder full of data for all of your apps. Can we ask, have you tried any other configurations? However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Can Philips Hue Control Other Bulbs or Normal Lights. Help! Read more. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Great article. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. He has therefore loved seeing smart homes hit the mainstream. Smart Plugs and Your Home: Is Radiation a Silent Threat? It really adds to the experience and may reduce your eye fatigue. The images are in Dutch and have not much meaning other then . Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). Click on the search icon on your taskbar and search for %appdata%. Sometimes your App maybe gets messed up, so it would be having connection issues. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. My Smart Plug Keeps Turning On (or Off) By Itself! I dont have either of those options visible in my Apple TV settings when Im told that I should. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! You are using an out of date browser. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Make sure Bluetooth is enabled on your mobile device. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . I think almost everyone will like to watch movies, listen to music and play games. Setting the input device (Roku) to 1080p resolution makes the system work. It should display a wide range of folders for apps installed on your device. Is that the issue? Delete this folder. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. 7. This is a pretty glaring problem. Then the out/tv from the Sync box runs to the tv. For example, HDMI 1 could be the name of your gaming console. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. I will list some issues to see if you have had them. This is a two-part combo of an app and a new physical device. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Aug 22, 2020 6:17 AM in response to ShYnNoK. However, whether its the app or the physical box, both systems are known to have some issues during connection. Especially smart apps that need to maintain a near constant connection with several devices at once. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Starting to hate the sync box. You do not have to change the optical cable. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. This guide will tell you why your Hue Sync has connection errors. I have a 4K Apple TV and a Sonos Arc. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. You can install this app on your device. But you will still have some connection issues. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Once those devices are good to go, youll need the Hue app. Do You HAVE To Use The Kasa App For Your Kasa Devices? Seems to drop the connection every twenty minutes or so. (2 ways), Are Philips Hue Bulbs Bright Enough? Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. 3. You may have an access point or two within your home if you like to use smart home devices. Downgrade Back to Previous Hue Sync App Version. They recommended I change the cable between the Sync Box and my TV. Apple TV 4K, So it's the sync box that's got the problem, not the wifi. Cmcruz32, User profile for user: Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Swipe to the left on where it says "Home" and tap "Remove". I was going to send mine back as I couldn't get it working properly all the time. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Lets Find Out! You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections.
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