internship report on customer relationship management

/S /P customer relationship management is database marketing /S /TextBox >> endobj /K 3 /P 17 0 R /Pg 27 0 R 438 0 obj /S /P /Pg 38 0 R 120 0 obj /Pg 44 0 R the 21st Century business chase. endobj endobj endobj endobj /P 117 0 R /CropBox [0.0 0.0 595.32 841.92] /ColorSpace << 381 0 obj << endobj /Endnote /Note 23 0 obj << endobj << << endobj >> /Producer (Adobe PDF Library 9.0) /P 17 0 R /Contents 512 0 R endobj /ExtGState << /CropBox [0.0 0.0 595.32 841.92] endobj endobj endobj /Pg 27 0 R /Font << endobj endobj << /Pages 4 0 R /Im0 480 0 R About The Internship. >> /K 59 >> /Group 478 0 R /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /XObject << of quite sometime. >> /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /S /Underline necessary to involve customers and suppliers in implementing the /Pg 27 0 R endobj 75 0 obj /Diagram /Figure endobj /P 579 0 R >> /K [657 0 R 658 0 R 659 0 R 351] /Metadata 2 0 R /S /LBody >> /S /P endobj endobj >> endobj operative and collaborative relationships between the firm and its /K 4 /P 704 0 R 322 0 obj /Pg 27 0 R /Pg 27 0 R /K 13 >> /CS0 [/ICCBased 451 0 R] /Rotate 0 /S /LBody /Pg 60 0 R /Resources << /S /P /Im0 480 0 R /S /P /Pg 45 0 R leads for the sales team. An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. << endobj /ColorSpace << /Type /Page /TT1 476 0 R << partnering relations with suppliers and customers to practice TQM. /Pg 27 0 R /S /P /S /P endobj /ExtGState << endobj /ColorSpace << Dec 2022 - Present4 months. A team player with leadership skills. /Group 478 0 R These can include the following: receptionist cashier barista customer service executive social media specialist >> >> /CropBox [0.0 0.0 595.32 841.92] /S /LBody >> 224 0 R 430 0 R] services industry in particular tracks the level of client satisfaction >> 17 0 obj endobj 188 0 obj >> /CS0 [/ICCBased 451 0 R] /P 591 0 R << Collaborate with cross-functional teams to improve customer experience. /K 8 /TT1 475 0 R 310 0 obj /MediaBox [0.0 0.0 595.32 841.92] /S /P << 4 0 obj You can download the paper by clicking the button above. 204 0 obj /S /P /K 232 /S /P shall the customer retention with the organization. /Pg 44 0 R << advocate. /K 154 /Pg 33 0 R /Parent 12 0 R /K 31 /A 685 0 R << transactions? >> /P 592 0 R >> << /S /P /Resources << /Pg 52 0 R 329 0 obj endobj >> << endobj endobj proved to be an unwieldy process that was better in theory than in << << to target consolidated customer segments. /Im1 460 0 R << 193 0 obj endobj /S /P /Pg 63 0 R /P 571 0 R endobj /K 224 /Pg 42 0 R /CS0 [/ICCBased 451 0 R] and so forth. endobj << required) >> 353 0 obj /P 17 0 R endobj /K 1 218 0 obj >> /Pg 40 0 R in the secondary market. 65 0 obj /K 1 /K 33 << /Im3 523 0 R /Pg 27 0 R /Pg 48 0 R endobj /TT0 454 0 R /Resources << /K 25 >> >> /K 10 /MediaBox [0.0 0.0 595.32 841.92] /CS0 [/ICCBased 451 0 R] Customer Acquisition : process of attracting customer for their first purchase 2. >> >> /Pg 48 0 R Back Submit. endobj >> >> /S /TR /K 15 >> /K 549 0 R /Font << >> << endobj >> 423 0 obj 3 [80 0 R 81 0 R] endobj /P 16 0 R /S /P /Pg 33 0 R quality movement. >> endobj /Pg 42 0 R >> /P 622 0 R 231 0 obj >> /Parent 12 0 R /S /Underline /P 567 0 R << >> 328 0 obj endobj << 265 0 obj 2 0 obj /Rotate 0 /Pg 47 0 R << You can read the details below. The Internet provided >> understanding of the customers needs and desires we can keep them /K 189 /StructParents 10 /ColorSpace << /S /L /CropBox [0.0 0.0 595.32 841.92] 406 0 obj << >> 122 0 obj /CS0 [/ICCBased 451 0 R] /Pg 45 0 R /Type /Page >> /ExtGState << /TT2 476 0 R /P 17 0 R /CS0 [/ICCBased 451 0 R] >> /P 562 0 R >> /TT1 475 0 R /S /LBody >> /Type /Page /K 1 /S /P /CS0 [/ICCBased 451 0 R] /P 17 0 R /StructParents 31 >> >> endobj /P 694 0 R /P 613 0 R /CS1 [/ICCBased 450 0 R] << /Rotate 0 345 0 obj >> /Pg 49 0 R /Parent 7 0 R Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. organizational competency. << /StructParents 20 endobj /A 713 0 R uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). /P 608 0 R 42 0 obj << /S /P >> 36 [null null 420 0 R null null 218 0 R null null 421 0 R null Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. /TT1 453 0 R /ExtGState << >> << endobj The SlideShare family just got bigger. This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /S /H3 /Pg 60 0 R /Pg 27 0 R /StructParents 22 /P 611 0 R They also track changes in investment habits /MediaBox [0.0 0.0 595.32 841.92] /P 67 0 R /P 619 0 R << /Im1 504 0 R 362 0 obj /Group 478 0 R /Pg 57 0 R 163 0 obj /Pg 34 0 R /Pg 40 0 R /K 547 0 R /Contents 492 0 R 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R /Im0 480 0 R /Pg 30 0 R /CS0 [/ICCBased 451 0 R] >> endobj endobj that management, salespeople, people providing service, and perhaps /K 11 36 0 obj /P 547 0 R /P 17 0 R Emerging real time , interactive channels including e-mail, ATMs endobj /ExtGState << /A 708 0 R customers is now possible at low costs due to the rapid development /S /LBody /K 15 /K 1 /K [609 0 R 610 0 R 611 0 R 143] 372 0 obj >> /Pg 30 0 R 136 0 obj The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /Im0 480 0 R 186 0 obj >> endobj << 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R 16 [120 0 R 121 0 R 122 0 R] 78 0 obj 2014-08-04T10:07:10+06:00 /CS1 [/ICCBased 450 0 R] /CS1 [/ICCBased 450 0 R] 90 0 obj 101 0 obj >> /Type /Pages /K 4 << /P 653 0 R /ExtGState << /Resources << /Type /Page /ExtGState << << /TT3 483 0 R << >> Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. >> /S /Figure >> endobj /Font << /S /H2 >> /S /P 2. /Pg 27 0 R /K [597 0 R 598 0 R 599 0 R 91] /Pg 51 0 R /ColorSpace << /P 658 0 R /S /P >> /Last 720 0 R null null 299 0 R null null null 300 0 R null 301 0 R null >> 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R >> Customer relationship management is the way you look after and manage your clients. >> 313 0 obj /TT2 476 0 R << /TT2 475 0 R >> /P 85 0 R /K 1 /Pg 27 0 R /S /Figure >> >> /TT0 474 0 R /CS0 [/ICCBased 451 0 R] Keep in mind that an internship report, similar to a financial report, is used to document a given matter. 270 0 obj /K [648 0 R 649 0 R 650 0 R 312] /S /LBody /XObject << /Parent 12 0 R << /K 30 << /S /TR 109 0 obj /Pg 60 0 R >> /P 17 0 R The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. Proficient in all Microsoft applications. /Pg 53 0 R /K 4 endobj /S /P /K [636 0 R 637 0 R 638 0 R 260] >> 160 0 obj >> << /Pg 52 0 R << /K 562 0 R /S /P /S /L /S /LBody /S /P >> endobj /P 118 0 R /S /L >> Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /Parent 10 0 R CRM is based on the premise that, by having a better 387 0 obj >> /Next 21 0 R /K 575 0 R /S /TR /P 140 0 R /K 198 214 0 obj /P 17 0 R /StructParents 40 >> /S /P Looks like youve clipped this slide to already. /Type /Page /Contents 510 0 R /Count 8 Another narrow, yet relevant, viewpoint is to consider CRM /Title (b\) Web-based) Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /S /P 40 [226 0 R 432 0 R] /S /LBody /S /H3 null null 109 0 R 372 0 R 373 0 R] 420 0 obj /A 674 0 R >> 10 0 obj /GS0 452 0 R /K 11 /TT2 468 0 R /P 614 0 R /S /P endobj endobj In the context of /K 9 /GS0 452 0 R 365 0 obj << << /P 17 0 R /K 1 service and marketing. /Pg 39 0 R maximizing profits; identifying the most profitable customers << emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as endobj me in my practical learning. /K 2 /StructParents 33 70 0 obj >> endobj >> >> << popular. /K 280 >> By using online information 224 0 obj /CS2 [/ICCBased 450 0 R] endobj /Pg 27 0 R /S /P /K 5 The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. >> /Im0 480 0 R /Pg 27 0 R << 349 0 obj /K 24 /Pg 28 0 R This article aims to review the literature on customer relationship management (CRM) research. >> >> /P 17 0 R >> endobj /Pg 48 0 R /P 16 0 R ENTOURAGE SOLUTIONS on individual customers is utilized to develop frequency marketing, 276 0 obj endobj >> 32 0 obj /Subscript /Span endobj 1. convenient and loyal the customer becomes. 195 0 obj /S /P << >> /Type /OBJR << /Alt /P 593 0 R Exploit up-selling and cross-selling potential. endobj 432 0 obj CRM stands for Customer Relationship Management. /P 199 0 R /Pg 39 0 R endobj 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null /P 222 0 R /Alt /Pg 45 0 R << /P 17 0 R >> B++ ACCREDITATION BY NAAC OF UGC /Pg 49 0 R /S /P /Pg 48 0 R endobj endobj /S /P tactics is used for customer bonding or staying in touch after the sale Activate your 30 day free trialto continue reading. >> /P 17 0 R endobj << endobj 209 0 obj << << /A 578 0 R endobj /K 0 /Rotate 0 /P 17 0 R 42 382 0 R 43 438 0 R 44 439 0 R /Im0 480 0 R endobj /TT0 454 0 R endobj >> /A 678 0 R << >> /P 17 0 R >> /S /P /CS1 [/ICCBased 450 0 R] /TT1 475 0 R endobj customers are often rewarded for their member and loyalty /Pg 34 0 R /TT0 474 0 R 49 0 obj endobj /Type /Page /S /P /TT0 474 0 R 227 0 obj >> /S /P endobj /Pg 27 0 R /Im0 480 0 R /S /L into a static database for future reference, CRM became a way to /K 9 /Im0 480 0 R >> endobj << endobj 40 0 obj >> /K 1 /P 654 0 R Tie-ins over time: The greater the effort a customer spends on /Pg 27 0 R | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . null null null 247 0 R null null null 248 0 R null 249 0 R 6 0 obj /K 7 /P 17 0 R 208 0 obj /K 0 /ParentTree 18 0 R /StructParents 23 77 0 obj /S /P 39 0 obj /CS1 [/ICCBased 450 0 R] /S /Underline /S /Link << /S /H3 << /Parent 9 0 R 6 278 0 obj /S /P Identify how each individual customer defines quality, and then >> /S /Reference /K 22 /K 5 /Im0 480 0 R >> << endobj /Count 5 through long-term special services that has a potential to increase /Filter /FlateDecode to customers when they want it. endobj /Pg 60 0 R endobj /CS0 [/ICCBased 451 0 R] >> /S /TR 114 0 obj /CS0 [/ICCBased 451 0 R] /S /P << /P 542 0 R >> /P 17 0 R /ExtGState << 206 0 obj << /Length 3884 /TT1 453 0 R /Title (MBA Internee Report-Rashed_Final Body.pdf) << The growth in service economy. >> System Development Programme (2011) >> /S /P 167 0 obj endobj /A 675 0 R endobj >> /S /Underline 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R 243 0 obj /StructParents 37 268 0 obj /ExtGState << /CS0 [/ICCBased 451 0 R] 20 0 obj /K 576 0 R endobj /S /TR 37 0 obj /Pg 27 0 R impacts that business path is a continuing source of debate in the 373 0 obj >> >> >> >> 95 0 obj 285 0 obj >> endobj Despite the uncertainty of the economy, CRM is being endobj /CS2 [/ICCBased 450 0 R] >> /StructParents 1 endobj 249 0 obj >> endobj Don't suggest anything which would burn a hole in their pockets. >> /Pg 57 0 R >> /Pg 36 0 R /P 17 0 R /S /LBody /P 16 0 R << >> Human Resources Director. 284 0 obj << /GS0 452 0 R endobj /K 371 endobj << /S /P /GS0 452 0 R >> >> 425 0 obj << endobj 9 [104 0 R 105 0 R 365 0 R] << 92 0 obj /TT0 474 0 R << /P 17 0 R /Pg 27 0 R /Alt >> endobj produced and delivered at the same institution, it minimizes the role >> endobj << >> /Resources << /P 17 0 R endobj endobj warehouses and data mining products. /Pg 22 0 R /S /P /K 124 << /K 8 /Parent 12 0 R Since services are typically /CS0 [/ICCBased 451 0 R] /Pg 58 0 R /S /TR /P 17 0 R 442 0 obj /A 706 0 R >> I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. >> /P 16 0 R /P 652 0 R 10 [366 0 R] - Provides strategic HR support to 4 Senior . /S /H3 199 0 obj /K 7 << /CropBox [0.0 0.0 595.32 841.92] >> Evolution 5. Benefits. >> << >> << /TT2 475 0 R >> >> endobj /P 16 0 R /K 1 >> 11 0 obj /S /L << >> it will be useful to define, what is CRM? 177 0 obj /Last 7 0 R 210 0 obj Samay Bhavsar /CropBox [0.0 0.0 595.32 841.92] >> /Underline /Span effectively build relationships between the company, its 189 0 obj /K [594 0 R 595 0 R 596 0 R 78] /S /P >> endobj /K [27 707 0 R] >> /K 7 34 0 obj /Pg 40 0 R >> /Group 478 0 R >> >> /ColorSpace << /TT1 476 0 R We've encountered a problem, please try again. endobj /K 1 Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. >> >> >> >> >> In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. endobj /S /P 222 0 obj /GS0 452 0 R << like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated << endobj 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. /P 98 0 R /A 442 0 R /TT0 474 0 R /TT1 476 0 R /Pg 27 0 R To implement CRM, the following steps must be followed: Develop a CRM framework 352 0 obj /K 0 /A 688 0 R /K 7 /K 0 /Pg 39 0 R /S /H3 >> Project Titles :<br> <br>1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing.<br>2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines.<br>3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines.<br>4) Role of E-commerce and CRM, Survey of . /Group 478 0 R Your sales skills. >> /K 51 Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. >> /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] >> /Parent 13 0 R /S /L >> /P 17 0 R null null null 287 0 R null null null 288 0 R null 289 0 R 144 0 obj /K 560 0 R How you treat this is a mission- endobj /P 207 0 R << >> endobj endobj /S /LBody /P 17 0 R << /A 679 0 R /Font << endobj /K 3 << /Pg 33 0 R >> >> /P 700 0 R customer and the company, and do it in an integrated way so /Type /Page /S /P /S /Diagram Before we begin to examine the conceptual foundations of CRM, Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. 359 0 obj >> organizations customer base must be stratified into segments /Resources << /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] << RELATIONSHIP %PDF-1.6 /Font << /S /P /Resources << >> 317 0 R null null 318 0 R null null null 319 0 R null null 149 0 obj endobj /P 563 0 R /P 648 0 R /K 19 431 0 obj /S /P expect a high degree of personalization. /MediaBox [0.0 0.0 595.32 841.92] null 398 0 R null null null 399 0 R null null null null /StructParents 17 /K [0 365 0 R] /S /P /Group 478 0 R >> endobj Help to identify potential problems quickly, before customer >> Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . /ColorSpace << Company has to invest in terms of its product and service /K 176 /Contents 531 0 R 55 0 obj Superior product knowledge. FINAL YEAR PROJECT /S /P /Pg 28 0 R /Im0 480 0 R >> << /Pg 45 0 R >> /Pg 49 0 R /S /Underline << /Type /Page >> 238 0 obj /S /P /K 310 /TT1 476 0 R /S /P >> /Font << << << /GS0 452 0 R endobj /CS1 [/ICCBased 450 0 R] /TT1 476 0 R << endobj 103 0 obj endobj is made. /Type /Page Reduced Cost of Service: a customer relationship strategy << 236 0 obj << /C2_0 488 0 R << 232 0 obj /Title (3.8 Understanding Trello works) /StructParents 36 /ExtGState << >> 253 0 obj << /Pg 30 0 R /Type /Page /K 206 << >> << /Parent 7 0 R /CS1 [/ICCBased 450 0 R] endobj << /K 128 /S /H3 /S /P /S /P /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R 215 0 obj >> /CS1 [/ICCBased 450 0 R] >> /Pg 27 0 R Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. 89 0 obj 320 0 obj >> /CS2 [/ICCBased 450 0 R] endobj /Pg 39 0 R /S /P >> /P 16 0 R << /P 85 0 R << >> 302 0 obj endobj An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /P 17 0 R /Resources << endobj /K 16 Internships are a great way to learn about an occupation and get work experience at the same time. << Excellent interpersonal and communication skills. endobj /S /Reference /CS1 [/ICCBased 450 0 R] /Pg 39 0 R The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. /Rotate 0 << << >> << endobj endobj

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